Return and Refund Policy

MsDressly accepts returns on eligible items within 45 days of delivery, subject to the conditions below.

Return Eligibility

• Items must be unworn, unwashed, unused, and returned with original tags and packaging where applicable.
• Final sale, intimate, hygiene-sensitive, damaged-by-customer, or otherwise ineligible items may not qualify for return.
• Please start the return process before sending any item back.

How to Start a Return

Start your return through the returns portal at https://www.msdressly.com/a/return or contact support at vip@mail.msdressly.com.

Return Address

1880 Lynnbury Woods Rd, Dover, DE 19904, United States

Return Shipping

Customers are responsible for return postage unless MsDressly confirms otherwise in writing for a specific order issue. We recommend using a trackable shipping service.

Refund Timing

After your return is received and inspected, eligible refunds are issued to the original payment method when possible. Bank or card processing times can vary after the refund is issued.

Store Credit

Orders paid with gift cards, store credit, or vouchers may be refunded as store credit or an e-gift card. Store credit can stack with discount codes at checkout where available.

Exchanges

Direct exchanges are not currently supported. Return the eligible item for a refund and place a new order for the preferred size, color, or style.

Support

Questions about returns, sizing, shipping, or an order? Contact MsDressly support at vip@mail.msdressly.com. We typically reply within 24 hours.