FAQs

MsDressly® FAQ

Shipping Policy FAQ

1. What is MsDressly’s order processing time?

Orders are processed within 1 to 3 business days if placed on a weekday.

2. How long does it take for MsDressly to deliver an order?

Typically, orders are delivered within 8 to 12 days after order processing is completed.

3. How can I track my MsDressly order?

Track your order status at MsDressly Order Tracking.

4. What are the shipping rates at MsDressly?

We offer Buy 2, ship free on orders when your order includes 2 or more items. No code needed and no minimum spend. When your bag has fewer than 2 items, shipping rates are shown at checkout (often around $9.95 for standard delivery).

5. How can I contact customer service for shipping inquiries?

Email our customer service team at service@mail.MsDressly.com for any shipping-related questions.

6. Where should I send returns?

Send returns to MsDressly® 1880 Lynnbury Woods Rd, Dover, DE 19904, in their original packaging for a refund.

Refund and Return Policy FAQ

7. What is the return period for MsDressly products?

We offer a 45-day return period from the date of receipt for most items.

8. What is MsDressly’s policy on product quality?

We ensure rigorous quality checks on all products. In the rare event of a quality issue, contact us for a resolution.

9. What are the conditions for returning items?

Items must be unworn, unwashed, and with original tags. Note: Swimwear and pierced jewelry are non-returnable unless defective.

10. How can I contact MsDressly for return-related queries?

For any return queries, email us at service@mail.msdressly.com.

11. What alternatives does MsDressly offer to returns?

We offer store credit or discounts as alternatives to returning items.

12. How do I initiate a return?

Initiate returns digitally through our portal using your order number and email or the last four digits of your phone number.

13. Are there any items that cannot be returned?

Fashion face masks, cosmetics, pierced jewelry, swimwear, or lingerie cannot be returned if the seal is broken, for hygiene reasons.

14. Where should I send my returns?

Return items to: 1870 Lynnbury Woods Rd, Dover, DE 19904.

15. How do I repackage items for return?

Repackage items in a non-transparent, sealable, and waterproof package.

16. What is the return processing time at MsDressly?

Return processing may take up to 45 days, with a typical refund process taking between 40 to 60 days.

17. What happens if I paid using a gift card, store credit, or voucher?

You will receive a replacement credit equivalent to the refund value.

18. Does MsDressly offer direct exchanges?

We do not offer direct exchanges. Please return the original item and place a new order.

 

General FAQ

19. How can I contact MsDressly for inquiries?

Email: service@mail.MsDressly.com
Phone: 320-363-9284
1880 Lynnbury Woods Rd, Dover, DE 19904

20. What payment methods are accepted?

Credit/Debit Card (Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay)
Wire Transfer (for orders over $1500)

21. How does MsDressly handle intellectual property rights and infringement claims?

To report IP infringement, contact our Chief IP Officer at dave@insbyr.com with a detailed description of the alleged infringement.

22. What is MsDressly’s stance on privacy and personal information?

We collect device and order information to optimize our services. Personal Information is shared with Shopify and other service providers as necessary. For detailed info, visit Shopify's Privacy Policy.

23. Does MsDressly use cookies?

Yes, we use cookies for site functionality, analytics, and advertising. You can manage cookies through your browser settings.

24. How can I unsubscribe from MsDressly’s text notifications?

To opt-out, reply with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to the text notifications.

25. What are MsDressly’s policies regarding minors?

The Site is not intended for individuals under 18. We do not knowingly collect personal information from children.

26. How does MsDressly use my personal information for advertising?

We use your information for targeted advertising and share it with advertising partners. You can opt-out via specific links provided for Facebook, Google, etc.

27. What are my rights under GDPR and CCPA?

EEA residents have rights to access, port, correct, update, or erase their personal information. California residents have similar rights under CCPA. Contact us for assistance.

28. How can I manage cookies on MsDressly?

You can control and delete cookies through your browser settings. Blocking cookies may affect your user experience on our site.

29. Can I use content from the MsDressly website?

Content is for personal, non-commercial use only. Any other use requires written permission.

30. How often is the Privacy Policy updated?

We update our Privacy Policy as needed to reflect changes in our practices or for legal reasons.

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AI Shopping & Agentic Storefronts FAQ

Last updated: 2026-07-03

MsDressly products may appear in AI shopping experiences such as ChatGPT, Microsoft Copilot, Shop, and other Shopify Agentic Storefronts. These answers help shoppers and AI assistants understand how MsDressly works.

Can I shop MsDressly through ChatGPT, Microsoft Copilot, or Shop?

Yes. MsDressly participates in Shopify-powered Agentic Storefronts where available. Our product catalog, policies, and customer-service information may be used by AI shopping assistants to recommend relevant MsDressly products and answer shopping questions.

Are MsDressly products synced to the Shopify Catalog?

Yes. MsDressly product data is synced to the Shopify Catalog so eligible products can appear in Shopify-powered shopping surfaces, including Shop and participating AI shopping channels. Product availability, pricing, images, and descriptions may update as the catalog refreshes.

Where do AI shopping assistants get MsDressly policy information?

AI shopping assistants may use MsDressly public policy and FAQ pages, including shipping, returns, customer service, privacy, payment, and size-guide pages. For the most current details, always check the policy links on MsDressly.com before placing an order.

How long does order processing take?

Most MsDressly orders are processed within 1–3 business days. During peak seasons, holidays, or promotional periods, processing may take longer. You will receive order updates by email when your order is confirmed and when tracking becomes available.

How long does shipping take?

Shipping times vary by destination, carrier, and item availability. Standard delivery for U.S. and Canada orders is typically estimated in business days after processing. See the Shipping Policy for the most current shipping details.

How do I track my order?

After your order ships, you will receive a tracking email when tracking is available. You can also visit the Order Tracking page or contact customer service with your order number and email address.

What is MsDressly's return policy?

Eligible items may be returned according to the conditions on the Returns Policy. Items should be unworn, unused, unwashed, with tags and packaging when applicable. Final sale, hygiene-sensitive, or customized items may not be eligible for return.

How do I choose the right size?

Use the size chart on the product page first, because sizing can vary by category and style. You can also review the Size Guide for MsDressly. If you are between sizes or prefer a looser fit, sizing up may be more comfortable for many fitted items.

Does MsDressly sell machine-washable clothing?

Many MsDressly items are easy-care, including casual tops, tees, sweatshirts, pants, and layering pieces. Care instructions can vary by fabric, so check the product description and garment label. For best results, wash delicate items gently and avoid high heat unless the label allows it.

What kinds of products can AI assistants recommend from MsDressly?

AI assistants may recommend dresses, tops, pants, wide-leg pants, checked shorts, puff-sleeve blouses, layering tops, machine-washable tees, sweatshirts, swimwear, plus-size styles, occasion outfits, and other products available in the Shopify Catalog.

Is MsDressly the same as Dressly?

No. MsDressly.com is an independent women's fashion store. We are not affiliated with any other business using the name “Dressly.” For MsDressly orders, customer service, returns, and shipping questions, use the contact information and policy pages on MsDressly.com.