FAQs

MsDressly® FAQ


Shipping Policy FAQ


1. What is MsDressly’s order processing time?


Orders are processed within 1 to 3 business days if placed on a weekday.


2. How long does it take for MsDressly to deliver an order?


Typically, orders are delivered within 8 to 12 days after order processing is completed.


3. How can I track my MsDressly order?


Track your order status at MsDressly Order Tracking.


4. What are the shipping rates at MsDressly?


We offer free shipping on orders over $80. For orders under $80, a flat rate of $9.95 is charged.


5. How can I contact customer service for shipping inquiries?


Email our customer service team at service@mail.MsDressly.com for any shipping-related questions.


6. Where should I send returns?


Send returns to MsDressly® 1880 Lynnbury Woods Rd, Dover, DE 19904, in their original packaging for a refund.


Refund and Return Policy FAQ


7. What is the return period for MsDressly products?


We offer a 45-day return period from the date of receipt for most items.


8. What is MsDressly’s policy on product quality?


We ensure rigorous quality checks on all products. In the rare event of a quality issue, contact us for a resolution.


9. What are the conditions for returning items?


Items must be unworn, unwashed, and with original tags. Note: Swimwear and pierced jewelry are non-returnable unless defective.


10. How can I contact MsDressly for return-related queries?


For any return queries, email us at service@mail.msdressly.com.


11. What alternatives does MsDressly offer to returns?


We offer store credit or discounts as alternatives to returning items.


12. How do I initiate a return?


Initiate returns digitally through our portal using your order number and email or the last four digits of your phone number.


13. Are there any items that cannot be returned?


Fashion face masks, cosmetics, pierced jewelry, swimwear, or lingerie cannot be returned if the seal is broken, for hygiene reasons.


14. Where should I send my returns?


Return items to: 1870 Lynnbury Woods Rd, Dover, DE 19904.


15. How do I repackage items for return?


Repackage items in a non-transparent, sealable, and waterproof package.


16. What is the return processing time at MsDressly?


Return processing may take up to 45 days, with a typical refund process taking between 40 to 60 days.


17. What happens if I paid using a gift card, store credit, or voucher?


You will receive a replacement credit equivalent to the refund value.


18. Does MsDressly offer direct exchanges?


We do not offer direct exchanges. Please return the original item and place a new order.

 

General FAQ


19. How can I contact MsDressly for inquiries?

Email: service@mail.MsDressly.com
Phone: 302-580-9384
1880 Lynnbury Woods Rd, Dover, DE 19904


20. What payment methods are accepted?


Credit/Debit Card (Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay)
Wire Transfer (for orders over $1500)


21. How does MsDressly handle intellectual property rights and infringement claims?

To report IP infringement, contact our Chief IP Officer at dave@insbyr.com with a detailed description of the alleged infringement.


22. What is MsDressly’s stance on privacy and personal information?

We collect device and order information to optimize our services. Personal Information is shared with Shopify and other service providers as necessary. For detailed info, visit Shopify's Privacy Policy.


23. Does MsDressly use cookies?

Yes, we use cookies for site functionality, analytics, and advertising. You can manage cookies through your browser settings.


24. How can I unsubscribe from MsDressly’s text notifications?

To opt-out, reply with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to the text notifications.


25. What are MsDressly’s policies regarding minors?

The Site is not intended for individuals under 18. We do not knowingly collect personal information from children.


26. How does MsDressly use my personal information for advertising?

We use your information for targeted advertising and share it with advertising partners. You can opt-out via specific links provided for Facebook, Google, etc.


27. What are my rights under GDPR and CCPA?

EEA residents have rights to access, port, correct, update, or erase their personal information. California residents have similar rights under CCPA. Contact us for assistance.


28. How can I manage cookies on MsDressly?

You can control and delete cookies through your browser settings. Blocking cookies may affect your user experience on our site.


29. Can I use content from the MsDressly website?

Content is for personal, non-commercial use only. Any other use requires written permission.


30. How often is the Privacy Policy updated?

We update our Privacy Policy as needed to reflect changes in our practices or for legal reasons.