Returns Policy

Last updated: 2026-07-03

At MsDressly, we want you to feel confident shopping for dresses, tops, swimwear, pants, sets, shoes, and accessories. This Returns Policy explains the general return process for eligible MsDressly.com orders.

Return window

Eligible items may be returned within the return window stated on MsDressly.com and in your order communications. If your item arrived damaged, defective, or incorrect, contact customer service as soon as possible with your order number and photos of the issue.

Return eligibility

• Items should be unworn, unused, unwashed, and in their original condition.
• Original tags, labels, liners, accessories, and packaging should be included when applicable.
• Items marked final sale, clearance, customized, hygiene-sensitive, or otherwise non-returnable may not be eligible.
• Swimwear and intimate-style items may have additional hygiene restrictions.

How to start a return

1. Contact MsDressly customer service with your order number, email address, item name, and reason for return.
2. Wait for return instructions before shipping anything back.
3. Pack the item securely and include any required return information.
4. Use a trackable shipping method when sending items back.

Refunds

Once an eligible return is received and inspected, refunds are processed according to the payment method and policy terms for the order. Original shipping costs, return shipping costs, and handling fees may be non-refundable unless required by law or the issue was caused by an MsDressly fulfillment error.

Exchanges

If you need a different size, color, or style, contact customer service. Depending on inventory, we may recommend placing a new order and returning the eligible original item.

Questions

For help with a return, visit Customer Service or Contact Us.